Privacy Policy

Lux Divers Privacy Policy

Effective date: July 2024
At Lux Divers, we value the privacy of our users and customers. This policy outlines how we collect, use, share, and protect the personal information we gather through our website (luxdivers.com) and associated services.

1. Data Controller

Name: Lux Divers
Phone: +34 644 24 94 10
Email: info@luxdivers.com


2. Information We Collect

We collect different types of information depending on how you interact with us:

Personal information provided by the user:
Name, surname, email, phone, and contact details.
Data necessary for booking trips, courses, or services.

Automatically collected information:
IP address, browser type, language, and device settings.
Information about how you use our website, such as pages visited and time spent.

Financial data:
Payment details when you book our services (processed through secure third-party platforms).


3. Use of Information

We use the information collected to:

  • Provide, manage, and personalize our services, such as diving trips, courses, and consultations.
  • Process bookings and payments securely.
  • Send important communications, such as confirmations, changes to services, or reminders.
  • Respond to inquiries and offer customer support.
  • Send promotional offers, news, and updates from Lux Divers (with prior consent).
  • Improve the user experience on our website by analyzing data.

4. Sharing of Information

Lux Divers does not sell or rent users’ personal information. However, we may share data with third parties in the following cases:

  • Service providers: Companies that help us process payments, manage bookings, or conduct marketing campaigns.
  • Legal compliance: When necessary to comply with the law or respond to legal requests.
  • With consent: When you authorize us to share your information with third parties.

5. Data Security

We take physical, technical, and administrative security measures to protect your information against unauthorized access, loss, misuse, or alteration. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.


6. Your Rights

As a user, you have the right to:

  • Access the personal data we have collected about you.
  • Request correction or deletion of your data.
  • Object to the processing of your data for promotional purposes.
  • Withdraw your consent at any time.
  • File a complaint with the relevant data protection authority if you believe we have violated current regulations.

You can exercise these rights by sending a request to our email: info@luxdivers.com


7. Use of Cookies and Similar Technologies

Our website uses cookies to enhance the user experience. Cookies allow us to:

  • Remember your preferences.
  • Analyze website traffic.
  • Offer personalized content.

You can manage your cookie preferences through your browser settings.


8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.


9. Changes to the Privacy Policy

Lux Divers reserves the right to update this privacy policy at any time. Modifications will be posted on this page with a new “Effective date.”


10. Contact

If you have any questions or concerns about our privacy policy or the processing of your personal data, please feel free to contact us:

Email: info@luxdivers.com
Phone: +34 644 24 94 10

Thank you for trusting Lux Divers. Your privacy is our priority.
 
 
 
 
 
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