PRIVACY POLICY
Effective Date: July 2024
At Lux Divers, we value the privacy of our users and clients. This policy outlines how we collect, use, share, and protect the personal information we gather through our website (luxdivers.com) and associated services.
1. Data Controller
Name: Lux Divers
Phone: +34 644 24 94 10
Email: info@luxdivers.com
2. Information We Collect
We collect different types of information depending on how you interact with us:
Personal information provided by the user:
Name, surname, email, phone number, and contact details.
Information necessary for booking trips, courses, or services.
Automatically collected information:
IP address, browser type, language, and device settings.
Information about how you use our website, such as pages visited and time spent on them.
Financial data:
Payment details when you purchase our services (processed via secure third-party platforms).
3. Use of Information
We use the collected information to:
Provide, manage, and personalize our services, such as diving trips, courses, and consultations.
Process bookings and payments securely.
Send important communications such as confirmations, service updates, or reminders.
Respond to inquiries and provide customer support.
Send promotional offers, news, and updates from Lux Divers (with prior consent).
Improve the user experience on our website through data analysis.
4. Information Sharing
Lux Divers does not sell or rent users’ personal information. However, we may share data with third parties in the following cases:
Service providers: Companies that help us process payments, manage bookings, or carry out marketing campaigns.
Legal compliance: When required to comply with the law or respond to legal requests.
With consent: When you authorize us to share your information with third parties.
5. Information Security
We implement physical, technical, and administrative security measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no Internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.
6. Your Rights
As a user, you have the right to:
Access the personal data we have collected about you.
Request the correction or deletion of your data.
Object to the processing of your data for promotional purposes.
Withdraw your consent at any time.
File a complaint with the appropriate data protection authority if you believe we have violated applicable regulations.
You can exercise these rights by sending a request to our email: [Insert privacy contact email].
7. Use of Cookies and Similar Technologies
Our website uses cookies to enhance the user experience. Cookies allow us to:
Remember your preferences.
Analyze website traffic.
Deliver personalized content.
You can manage your cookie preferences through your browser settings.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law.
9. Changes to the Privacy Policy
Lux Divers reserves the right to update this privacy policy at any time. Any changes will be published on this page with a new “Effective Date.”
10. Contact
If you have any questions or concerns about our privacy policy or the handling of your personal data, please contact us:
Email: info@luxdivers.com
Phone: +34 644 24 94 10
Thank you for choosing Lux Divers. Your privacy is our priority.